Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Skyie Global Technologies Ltd ("Company", "we", "our", or "us") concerning your access to and use of the tech.skyieglobal.com website and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Services.

2. Company Information

3. Services Description

Skyie Global Technologies Ltd provides technology solutions and services including but not limited to:

• Compliance Solutions: Fylix, VerifyFlow, SkyieComply, SkyieVault
• FinTech Products: ZyppoPay, SkyiePayX, Fylix Pro
• Identity & Security: Skyie AuthID™, Skyie Connect, VerifyFlow Enterprise
• AI & Automation: Cognicomm, SkyieVoice, SkyieMail, SkyieDesk
• Consulting Services: Technology consulting, software development, and enterprise solutions

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

4. User Eligibility

By using our Services, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction
• You have the legal capacity to enter into binding contracts
• You are not prohibited from using our Services under applicable law
• All information you provide to us is accurate, current, and complete
• You will maintain the accuracy of such information

5. User Responsibilities

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services for any illegal, fraudulent, or malicious purposes
• Transmit any harmful code, viruses, malware, or other destructive technologies
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our Services
• Collect or harvest any personal data from our Services without consent
• Impersonate any person or entity or misrepresent your affiliation
• Engage in any automated use of the system (scraping, bots, etc.) without permission

5.2 Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services and all content, features, and functionality (including but not limited to software, text, graphics, logos, images, and trademarks) are owned by Skyie Global Technologies Ltd and are protected by:

• United Kingdom and international copyright laws
• Trademark laws
• Trade secret laws
• Other intellectual property rights

6.2 Trademarks

The following are trademarks of Skyie Global Technologies Ltd:

• Skyie Global Technologies®
• Skyie AuthID™
• All product and service names listed on our website

You may not use these marks without our prior written consent.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal or internal business purposes, subject to these Terms.

7. Payment Terms

7.1 Pricing

Pricing for our Services is as specified on our website or in separate agreements. We reserve the right to:

• Change our prices at any time
• Provide advance notice of price changes for existing customers
• Offer promotional pricing or discounts at our discretion

7.2 Payment

Payment terms will be specified in your service agreement. Generally:

• All fees are payable in British Pounds (GBP) unless otherwise agreed
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may incur interest charges as permitted by law
• All fees are non-refundable unless otherwise stated

7.3 Taxes

All fees are exclusive of applicable taxes (including VAT). You are responsible for paying all taxes associated with your purchase.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our Services will be provided with reasonable skill and care in accordance with industry standards.

8.2 Disclaimer

9. Limitation of Liability

Exceptions: Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

10. Indemnification

You agree to defend, indemnify, and hold harmless Skyie Global Technologies Ltd, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations

11. Data Protection and Privacy

We are committed to protecting your privacy and personal data in accordance with UK GDPR and the Data Protection Act 2018.

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

12. Termination

12.1 Termination by You

You may terminate your use of our Services at any time by:

• Discontinuing your use of the Services
• Notifying us at hello@skyieglobal.co.uk
• Following the termination procedures specified in your service agreement

12.2 Termination by Us

We may suspend or terminate your access to our Services immediately, without prior notice, if:

• You breach these Terms
• You engage in fraudulent or illegal activities
• We are required to do so by law
• Your use of the Services creates security or operational risks

12.3 Effect of Termination

Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and data in accordance with our data retention policies
• Provisions that by their nature should survive termination will remain in effect

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

13.2 Jurisdiction

You agree that any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us at hello@skyieglobal.co.uk to seek an amicable resolution of any dispute.

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time. When we make changes, we will:

• Post the updated Terms on this page
• Update the "Last updated" date at the top of this page
• Notify you via email if the changes are material (if you have provided contact information)

Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us, constitute the entire agreement between you and Skyie Global Technologies Ltd regarding your use of the Services.

17. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: