Privacy Policy

1. Introduction

Skyie Global Technologies Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tech.skyieglobal.com and use our services.

This policy complies with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018 (DPA 2018)
• Privacy and Electronic Communications Regulations 2003 (PECR)
• Information Commissioner's Office (ICO) guidelines

2. Data Controller

Skyie Global Technologies Ltd is the data controller responsible for your personal data.

3. Information We Collect

3.1 Personal Data You Provide

When you use our contact form, we collect:

• Name: To address you appropriately
• Email Address: To respond to your inquiry
• Message Content: To understand and respond to your needs
• GDPR Consent: Confirmation of your consent to data processing

3.2 Automatically Collected Data

We may automatically collect certain technical information:

• IP Address: For rate limiting and security purposes
• Browser Type: To optimize website performance
• Device Information: To ensure compatibility
• Usage Analytics: Via Vercel Analytics (privacy-focused, no cookies)

3.3 Cookies and Tracking

We use minimal cookies for essential functionality only. For detailed information, please see our Cookie Policy.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following lawful bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes (contact form submissions)
• Legitimate Interests: Processing is necessary for our legitimate interests in operating our website and responding to inquiries, except where overridden by your rights
• Legal Obligation: Processing is necessary to comply with applicable laws

5. How We Use Your Personal Data

We use your personal data only for the following purposes:

• To respond to your inquiries and provide customer support
• To communicate with you about our services
• To improve our website and services
• To prevent fraud and ensure security
• To comply with legal obligations

We will NOT:

• Sell your personal data to third parties
• Use your data for marketing without explicit consent
• Share your data with third parties except as described in this policy

6. Data Sharing and Disclosure

We may share your personal data with the following third parties:

6.1 Service Providers

• Resend: Email delivery service (EU-hosted, GDPR compliant)
• Vercel: Website hosting and analytics (privacy-focused)

6.2 Legal Requirements

We may disclose your data if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or criminal activity

7. Data Retention

We retain your personal data only for as long as necessary:

• Contact Form Submissions: Up to 2 years from last contact
• Email Correspondence: Up to 2 years for business records
• Analytics Data: Aggregated and anonymized after 90 days

After this period, we will securely delete or anonymize your data unless we are legally required to retain it longer.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing

To exercise any of these rights, please contact us at hello@skyieglobal.co.uk

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: All data transmitted using HTTPS/TLS encryption
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Data stored on secure, encrypted servers
• Regular Security Audits: Ongoing monitoring and testing
• Rate Limiting: Protection against automated abuse
• Input Validation: All data sanitized to prevent injection attacks

10. International Data Transfers

Your personal data is processed within the UK and EU. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place through:

• EU-US Data Privacy Framework compliance
• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK government

11. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Notifying you via email if you have contacted us previously

13. Right to Lodge a Complaint

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the supervisory authority:

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: